For YEARS I have been aware of serious fulfillment and commitment problems from Cyndustries.
I have good, personal friends who paid in FULL over FOUR YEARS AGO for modules that were supposedly in stock and ready to ship and are STILL WAITING.
In the meantime they have been given countless reasons for the holdup and been given numerous promised ship dates that never actually happened. They've also watched a small number of people who paid later (in many cases YEARS later) receive the modules my friends are (still) waiting for. But they also saw a far larger number of people join this group who are now frustrated and angry as well.
Personally the one order I made directly from Cyndustries was shipped to me on the second request I made - after "only" one delay. But this doesn't change the fact that my friends, and many others, dont seem to be as lucky - and sadly I did learn that the unit I received 'belonged' to a friend who had ordered it years before I did.
In any case, I've been aware of these problems for years. And I see it getting worse and worse as more people enter the scene and new product announcements from Cyndustries draw more and more people into the same exhausting and miserable situation.
Cynthia I am sorry to have to do this, I truly am, but the community deserves it. I have one very good friend (of the close and personal IRL sort), someone I care for immensely, someone who has always been there for me and given me more help and support that I could ever describe - who has been out to the order of thousands of dollars to you for many years now. He can't get a straight answer, a shipment, a refund, or most of the time even the courtesy of any reply at all.
I can't do much to help here, but whatever I can do, I probably should have done it sooner.
As much as it breaks my heart to do it, this thread is basically the return of the "Plan B Sticky". It's a warning to the community and a catalogue of commitments made that haven't been fulfilled.
Like the Plan B thread, it will (unfortunately) remain sticky'd until the majority of outstanding commitments have been fulfilled. It is not intended to damage anyone's business or reputation, it's simply meant as a good faith warning to people who may not know what they are getting into. The other intent is to hopefully provide an additional reason for Cyndustries to make good on what is owed to the people with outstanding orders.
Like the Plan B thread, this thread is NOT to be used for a community debate about the issue. If you want to use the fact that Cynthia owes people money as a platform to pick fights with other Wigglers, go to another thread. They aren't hard to find. If you want to judge who has "stepped up" enough or not enough, or to draw attention to your workshop, or sell your second-hand Cyndustries modules, or announce your clone PCB offering or 4HP eurorack module, or bitch about prices or formats, this ain't the thread for that.
Please post in this thread if and ONLY IF you have an outstanding Cyndustries order and wish to make a public statement as to the status. And of course to update that status when and if new events occur. Hopefully in this way some reasonable pictures can form - a picture of the current situation, a picture of any progress that's being made, and an accurate picture of the level of risk one may be assuming when placing an order with Cyndustries.
As before (fuck I can't believe this is starting to become a habitual thing aroud here
) off topic comments and posts outside the scope of this thread's intent will be moderated away aggressively. Please don't make me have to spend hours doing that again, it's absolutely miserable. Thank-you.
) and trusted her to pay me in a timely manner.
