essex sound lab wrote:
In this rush to vilify, it's perhaps worth noting that a number of our favorite boutique manufacturers have:
- Given inaccurate ship dates, sometimes by months or years
- Delivered goods that were flawed in their design
- Delivered goods that were not tested -- in the slightest
- Not kept records of what was actually ordered
This is hardly unique. It's frustrating in the extreme for the purchaser. I know, I've been there. I've invested at *least* as much as many of you in this little hobby (I estimate about $120k) and have had my share of angst too. Do we really want change? If so, let's think about the broader equation. Continuing to vilify, chastise and mock isn't going to do it. Yes, it may result in a few refunds. But I'm pretty sure it won't solve the problem.
If it's even solvable. The macroeconomics and nature of synth artisans may dictate otherwise. This may be a necessary evil in the pursuit of interesting, non-mass market electronics.
But I can say one thing with certainty: piling on each other isn't going to do it.
Exactly. I'll never forget what a complete clusterfuck euro was from a QC standpoint when I had about 33U.
There's still people who have been and will continue to be Cyndustries customers through this and after this and I am one of them. Others have been silent. She's never hesitated to answer any of my questions or offer to fix a module for free. Cyndustries isn't the greatest nor the worst company I've ever had to deal with.
I just have a simple rule with her and that's that I simply cannot pay for anything that isn't finished and ready to go. My first experience with her was paying in full for a euro zero (thank god it didn't get made, bought a used A-series one after I made the switch). Was told I'd have it within weeks and when 45 days was approaching I filed a paypal claim and was refunded by her instantly before paypal made her. So since then things have to be finished. That zero experience was the first and last time I put a deposit down for anything not shipping to me, modular or otherwise.
I bought a module and a sixpac off her a couple of months ago, asked about mixsixes and she mentioned that she could have one to go in about a week if I paid now. But I couldn't even trust her enough to do that in a week and have since seen those finished MixSixes for sale. Good for her. Found a cheap used one somewhere else.
Look, it sucks for everyone that waited years for items or refunds, but I'm still going to buy her stuff. And if anyone in this thread doesn't like it I could give less than half of a fuck. And don't tell me or anyone else not to. You're not our fucking dad. Some of my recent purchases of actual, working product probably went in your pocket.
And compared to so many business schemes, real estate scams and investment frauds at least you are getting money or product and the cost in the big scheme of the universe is minimal compared to others getting fucked for way more every day. Just ask any elderly person that gets robbed of their life savings.