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Do you think Analogue Haven care about their customers?

Anything modular synth related that is not format specific.

Moderators: Kent, luketeaford, Joe.

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Electrolover
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Re: Do you think Analogue Haven care about their customers?

Post by Electrolover » Sun Nov 21, 2021 1:52 pm

Sorry, I think I was being too harsh. Although I stand by my previous statements, I also understand how personal, business, and life issues can sometimes overwhelm us all thus having an effect on those around us.
Last edited by Electrolover on Sun Nov 21, 2021 7:00 pm, edited 1 time in total.

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ATW
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Re: Do you think Analogue Haven care about their customers?

Post by ATW » Sun Nov 21, 2021 2:25 pm

Good experiences, Shawn has been responsive and courteous. Fast & well-packed, straightforward. 👍
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B0bcat
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Re: Do you think Analogue Haven care about their customers?

Post by B0bcat » Sun Nov 21, 2021 2:35 pm

Not to invalidate your experience, but I’ve had nothing but positive inter- and transactions with Shawn.
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luketeaford
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Re: Do you think Analogue Haven care about their customers?

Post by luketeaford » Sun Nov 21, 2021 3:06 pm

Same here: no complaints about Analogue Haven.
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Rex Coil 7
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Re: Do you think Analogue Haven care about their customers?

Post by Rex Coil 7 » Sun Nov 21, 2021 3:33 pm

luketeaford wrote:
Sun Nov 21, 2021 3:06 pm
Same here: no complaints about Analogue Haven.
:agree: :stardance:
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BananaPlug
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Re: Do you think Analogue Haven care about their customers?

Post by BananaPlug » Sun Nov 21, 2021 4:10 pm

I've had great service at AH. A couple months ago I was trying to track down a used item and Shawn seemed a bit overwhelmed. That's common now for anybody running a business, coping with pandemic linked staff issues, supply chain, etc.

Separately, I have been dealing with a problem with a module. That discussion was not going particularly well but we kept communicating and I think this may be resolved soon. So be a little patient, hope for the best, etc. etc.
:nana:

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SunSpots
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Re: Do you think Analogue Haven care about their customers?

Post by SunSpots » Mon Nov 22, 2021 12:44 pm

A+++ for Shawn. Excellent packaging, fast shipping, highly responsive.
In fact, he engaged with me on a totally sidenote to the order and took the time to send me a very lengthy email he knew with information he knew I was trying to get out of him. He DID NOT have to do that, but he did it and I really appreciate that.

I've probably bought 20 modules or more from AH. I'd probably be buying more but a lot of the shelves are empty!
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texturerama
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Re: Do you think Analogue Haven care about their customers?

Post by texturerama » Mon Nov 22, 2021 12:56 pm

Yeah, I have nothing but good things to say about Shawn! I've never regretted from buying from AH!

modeland
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Re: Do you think Analogue Haven care about their customers?

Post by modeland » Wed Nov 24, 2021 7:32 pm

Same. Great communication. I mainly contacted him about trading in modules and he's always been very responsive and courteous.
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Scatre
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Re: Do you think Analogue Haven care about their customers?

Post by Scatre » Wed Nov 24, 2021 7:36 pm

Been buying from Shawn since 2007 and have always had good experiences. Also, nobody securely tapes up a package like AH

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Re: Do you think Analogue Haven care about their customers?

Post by Thorsday » Wed Nov 24, 2021 7:41 pm

Shawn is so meticulous. One of the best in the biz. I don't know of any retailer that personally tests every module before shipping it out. And Shawn packs every order himself. 99% of the other retailers pay a minimum wage worker to do that arguably most important part.

I can see why this thread exists, though. Let me just say, personalities are a factor in communication... One must understand who they are talking to and how that person communicates, or, prefers to be communicated with. Don't be a bull in vachina shop. Going that way through life is foolish.

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Re: Do you think Analogue Haven care about their customers?

Post by jimfowler » Wed Nov 24, 2021 8:05 pm

I’ve spent many a dollar with Shawn and can’t recommend many folks any higher.

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ATW
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Re: Do you think Analogue Haven care about their customers?

Post by ATW » Wed Nov 24, 2021 8:38 pm

Related-ish: I was listening to Why We Bleep podcast, and according to Tony, AH became Make Noise’s first big vendor when Shawn ordered 50 moddemods. It’s cool to hear stories like this.
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Re: Do you think Analogue Haven care about their customers?

Post by KSS » Thu Nov 25, 2021 5:42 am

Thorsday wrote:
Wed Nov 24, 2021 7:41 pm
I can see why this thread exists, though. Let me just say, personalities are a factor in communication... One must understand who they are talking to and how that person communicates, or, prefers to be communicated with. Don't be a bull in vachina shop. Going that way through life is foolish.
:tu:

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KSS
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Re: Do you think Analogue Haven care about their customers?

Post by KSS » Thu Nov 25, 2021 5:47 am

ATW wrote:
Wed Nov 24, 2021 8:38 pm
Related-ish: I was listening to Why We Bleep podcast, and according to Tony, AH became Make Noise’s first big vendor when Shawn ordered 50 moddemods. It’s cool to hear stories like this.
There are literally dozens of other makers who can make the same claim. If you want to know how Eurorack exploded into the huge marketplace it is today, you'd be hard pressed to find *anyone* more instrumental in that growth than Shawn and AH. He is *the* reason so many Eurorack makers and modules exist today. Even if he didn't work with all of them, he grew the market with his behind the scenes funding in ways that simply can't be over-emphasized.
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Spectra
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Re: Do you think Analogue Haven care about their customers?

Post by Spectra » Thu Nov 25, 2021 6:03 am

Never bought from AH and probably never will. Don't like the website. Contacted AH once regarding a product they sell. It took a couple days to respond with incorrect information. Looks his business will continue to do just fine without mine.

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SynapseCollapse
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Re: Do you think Analogue Haven care about their customers?

Post by SynapseCollapse » Thu Nov 25, 2021 11:17 am

I’ve been buying synthesizers on the internet since 2007 and have had nothing but pleasant interactions with Shawn / AH. Truly a shining star of the US modular / synth community in my eyes.

mixxalot
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Re: Do you think Analogue Haven care about their customers?

Post by mixxalot » Sun Nov 28, 2021 4:07 pm

I’ve only bought a few modules from Shawn at AH but he has been pleasant to deal with, answered my questions and fast shipping. I usually buy the hard to find stuff from him like Happy Nerding modules.
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mmelnick
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Re: Do you think Analogue Haven care about their customers?

Post by mmelnick » Sun Nov 28, 2021 4:14 pm

Never had any issues with AH at all and he packs stuff so good a tank could run over it and it would be intact
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BananaPlug
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Re: Do you think Analogue Haven care about their customers?

Post by BananaPlug » Mon Nov 29, 2021 9:07 am

Hey folks, just want clarify my post from 11/21.
The second part (starting with “Separately”) is NOT related to Analogue Haven.
:nana:

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